Terms and Conditions


When booking an appointment, the payment is made in full before completing the appropriate booking. Additional charges accrued (Virtual staging, Floor plans etc) will be invoiced and charged to the payment method used to book the initial appointment.. 

Cancellations and Rescheduling

If weather is a constraint and the photographer is unable to initiate the job, rescheduling will be an option with you upon your request. We do however ask that you notify us by email or phone 24 hours in advance of your appointment time. For cancellations, a 24 hour notice is requested, for if a notice is not
given, the deposit of $40 will be forfeited. If an appointment is rescheduled  the deposit of $40 will be forfeited if a later cancellation was set. 

Pre-shoot Preparation

  • Interior and exterior lights turned on
  • Ceiling fans turned off
  • Show best curb appeal of property as possible and remove trash cans
  • Pools, spa, and BBQ covers removed, water hoses, pool cleaner, toys and sports equipment put away
  • Avoid any construction work, cleaning, gardeners or repairs while photography is being conducted
  • Contain pets so they are not in the photos
  • Have beds made, shoes and clothes away, and counter tops neat and clean
  • Remove photographs, or personal items from the wall and kitchen refrigerator
  • If there is a drive-way or designated spot for automobiles, we do ask for amazing photos that they be removed before arrival


Please note that the photographer will photograph the present property address of booking and that present address only. If the property is located within an organized subdivision, condo, high-rise or gated community, the booking client will need to specify additional areas in-which they would like the photographer to photograph such as community pool, gate entry, commons area etc. If those areas are not mentioned in either the additional comments or while onsite, or if property access is not granted (if needed), it is not 28 Photos responsibility to assume such is needed or wanted.


If the site for your photo shoot is within 40 miles of Downtown San Diego, there is no additional fees; however if the site of your photo shoot is more than 40 miles and less than 80 miles from downtown San Diego, there is a $25 fee. The client must select that option upon checking out. If not then that fee will be charged to the client before the appointment. 28 Photos is a San Diego based photography company and mainly photograph properties within San Diego county.


We do provide a property website only when booked and purchased photos and virtual tour and/or real estate video and when the client has selected the option to receive one at the time of the booking. We will search for headshot of the person purchasing the order, along with the company logo. If we aren’t able to place on the page, once received the finished product, you will have the opportunity  to make any additional changes to your property website. If you would like to provide the photo and logo image for 28 Photos to place onto your page, you are able to do that as well via email only. The property websites are hosted for one full year from the date of your receiving it from 28 Photos. After that year, the website will be unavailable. If you choose not to receive the website when purchasing photos, virtual tour and/or videos, you will receive just a non-media link for the photos only and the virtual tours within the body of the email. Edited Videos would be available via dropbox. Also if after you’ve received your photos and link you decide you would like a website to host your photos etc, you will be charged a fee of $50 for a website. 

Clients interested in personalized property websites will only obtain one when booking photographs, 3D Virtual Tours and/or Real Estate Video together. If a photo shoot is purchased without a 3D virtual tour and/or Real Estate Video, a property website will not be included or provided. When you receive just photos or non-media links that can not be published.


28 Photos prides itself on the quick turn around time to our clients. We assure that when booking services of photos and virtual tours, that your photos and virtual tour will be ready and available no later than the following morning (delivered be 11:59am) of the photo shoot. When booking videos, we will provide you with an edited video within 72 hours of your photo shoot. Please note that we do not provide raw video clips.


While photographing a residential or commercial space, the photographers main obligation is to turn on all lights, open any shades or curtains, and put down toilet seats. For amazing photos we do try to move trash baskets from kitchens and bathrooms, however for health concerns we ask that the property occupant and/or representative to move any additional items that they do not want to be present in the final photos. 

3D Virtual Tours (Matterport)

Our 3D virtual tours are hosted and provided by the Matterport Platform. We do not have access or control over the final edits done by or on the Matterport Platform. We do provide a 6 months of hosting until your listing is either leased or sold. Once it is sold or leased, the virtual tour will be archived. If it is not sold or leased at the sixth month date, it will be archived. To re-host a 3D virtual tour afterwards is a small fee of $45, at which point will be made active for an additional six months or until leased or sold. 

Virtual Staging / Virtual Rendering

We provide beautiful virtual staging and virtual rendering (building construction) for clients to showcase to their clients. When we photograph the property, we will immediately have the photos to be edited. Once they are edited, we will make the photos ready and available for you to view. Upon viewing them, you will pick the specific photos that you would like to have virtually staged or virtually rendered. You will provide ideas and samples of what the theme is that you are looking to go for, and will make note of anything else. Our editors will process the work and have them made available within the 24hours following your final photo selection.

Payment for virtual staging is $25 a photo and $100 for a rendering. You will be charged the fees to the card that was used to make the initial appointment once you have selected the photos you’d like staged or rendered.  If you need to make a revision, that can be made, however selecting a new photo to have staged or rendered to replace one already processed can be done, however that new photo to be staged or rendered will be charged. All sales are final, with no refunds 

2D Floor Plans

With our 3D virtual tours, we offer and provide 2D Floor plans. The floor plans are based on the virtual tour so the sizes and dimensions are not 100% accurate. Currently we are offering floor plans as a promotional complementary feature. 

Authorization onsite

By agreeing to the terms and conditions upon receiving your booked appointment and payment, the agent or whomever requesting photography and/or aerial services gives full permission to 28 photos. This agreement is between 28 photos and the hiring consumer and the consumer gives the authorization on behalf of any homeowner, property management, person/entity, tenant or anyone else residing at the property.

Media Rights and Licensing:

Upon full payment of the purchase, the photographs will be released from 28 photos and will become complete property of the consumer. Some media (photos, 3D virtual tours and video) would be used by 28 Photos promotions and portfolio.

Real Estate Video:

28 Photos offer and provides real estate videos that will cover interior and exterior of your property. We will record clips that we will also edit. Please note that 28Photos do not release raw video or photo clips. Once the videos are recorded, we will have up to 72 hours to have the video produced and either sent via dropbox or if you have selected for a website, we will upload directly there. You will not receive an additional email notification of such. You will have up to 2 revisions to make on your video. If branded information is not provided, we will not add such. If branded information is provided (png files), we will add that to your video either the beginning or the end, whichever you request. We will also provide a branded version and an unbranded version. If you have licensed music you would like to have added, you may provide that to us via email, if not then we will add our own licensed music.  

Aerial Video Restrictions:

Our drone technicians/pilots are subject to the laws and regulations established by the FAA for aerial drones and therefore may not be able to fly lower than 50ft in some residential areas. Keep in mind in certain areas such as Miramar military airspace and Lindbergh field or any other airport or military field is a no fly zone. The Maximum altitude our pilots are legally allowed to fly is 400ft. If you book for aerial photos and/or video and we learn that the property you are requesting this for is in indeed a no fly zone or seeks additional wait or approved authorization to fly, you will be notified and a full refund of the aerial services will be sent back.

Additional Prices:

Return for reshoot of up to 7 Photos = $25

Reshooting 3D Virtual Tour = starting at $100

Virtual Rendering = $100 per image

Property Website (for just photo media) = $50

2D Floor Plan = $20

All services are final upon complete payment.