Terms and Conditions

Payment

When booking an appointment, the payment is made in full before completing the appropriate booking. Additional charges accrued (Virtual staging, Floor plans etc) will be invoiced and charged to the payment method used to book the initial appointment.. 

Cancellations and Rescheduling

If weather is a constraint and the photographer is unable to initiate the job, rescheduling will be an option with you upon your request at least 2 hours prior to the photoshoot. If the photographer arrives to the appointment, they will only complete the interior photos of the photoshoot. To revisit the location would be an additional fee of $50. For cancellations, a 24 hour notice is requested, for if a notice is not given, the deposit of $50 will be forfeited. If the appointment is canceled before 24hours of the appointment, then a full refund would be issued minus the stripe credit card processing fee. (that varies based on the amount spent), if an appointment is canceled within 24 hours of the appointment then $50 of the amount is forfeited plus the stripe processing fee.  If an appointment is rescheduled  the deposit of $50 will be forfeited if a later cancellation was set plus the stripe processing fee. 

If the photographer is to show and the photoshoot was to be rescheduled, an additional fee of $50 will be billed. If the photographer is to show and the photoshoot was to be canceled, all but $125 and the stripe processing fee would be returned to the client for photoshoots, $150 for twilight photoshoots, $45 for aerials and $150 for real estate videos

Pre-shoot Preparation

  • Interior and exterior lights turned on
  • Ceiling fans turned off
  • Show best curb appeal of property as possible and remove trash cans
  • Pools, spa, and BBQ covers removed, water hoses, pool cleaner, toys and sports equipment put away
  • Avoid any construction work, cleaning, gardeners or repairs while photography is being conducted
  • Contain pets so they are not in the photos
  • Have beds made, shoes and clothes away, and counter tops neat and clean
  • Remove photographs, or personal items from the wall and kitchen refrigerator
  • If there is a drive-way or designated spot for automobiles, we do ask for amazing photos that they be removed before arrival
  • Pool and hot tub, grills, outdoor furniture, or anything with a cover that you’d like shown, we do ask that they be removed. 

Please be advised that our photographers do not remove, move, alter or arrange settings. Our photographers will turn on and off all of the lights and do there best to open window coverings. Our team enjoys helping to make a home beautiful however are not responsible for damages.

ADDITIONAL PHOTOS WHILE ONSITE 

Please note that the photographer will photograph the present property address of booking and that present address only. If the property is located within an organized subdivision, condo, high-rise or gated community, the booking client will need to specify additional areas in-which they would like the photographer to photograph such as community pool, gate entry, commons area etc. If those areas are not mentioned in either the additional comments or while onsite, or if property access is not granted (if needed), it is not 28 Photos responsibility to assume such is needed or wanted. Also in gated or enclosed communities that have park spaces, recreational areas and pools, if they are occupied by anyone, we are not allowed to photograph that particular area. 

ADDITIONAL TRAVEL AND COST

If the site for your photo shoot is within 40 miles of our office at 501 W. Broadway, San Diego, CA 92101, there is no additional fees; however if the site of your photo shoot is more than 40 miles and less than 80 miles from downtown San Diego, there is a $25 fee. The client must select that option upon checking out. If not then that fee will be charged to the client before the appointment. 28 Photos is a San Diego based photography company and mainly photograph properties within San Diego county.

 

PROPERTY PHOTOS

All real estate photos done by 28 Photos are at standard real estate photo height which is around waist high. For vacation rentals of any sort, photos are typically taken at a lower height to extenuate the interior opposed to the open space like that of a home for lease or sale. We use as much natural light as the space provide however in the event that it is darker we will use external flash strobes to brighten the room or space a bit more. All photos unless specifically otherwise requested, are taken in landscape mode. 

Though we photograph real estate photos according to  professional real estate standards, we do appreciate and welcome personal input and/or suggestions on how you may want a particular shot taken. We understand that you know how you best want to showcase the property and we welcome that. However we cannot assume that our clients want anything other than the standard way of doing real estate photos. 

PROPERTY WEBSITE

We do provide a complementary fully customizable property website only when booked and purchased photos and virtual tour and/or real estate video and when the client has selected the option to receive one at the time of the booking. We will search for headshot of the person purchasing the order, along with the company logo. If we aren’t able to place on the page, once received the finished product, you will have the opportunity  to make any additional changes to your property website. If you would like to provide the photo and logo image for 28 Photos to place onto your page, you are able to do that as well via email only. The property websites are hosted for one full year from the date of your receiving it from 28 Photos. After that year, the website will be unavailable. If you choose not to receive the website when purchasing photos, virtual tour and/or videos, you will receive just a non-media link for the photos only and the virtual tours within the body of the email. Edited Videos would also be available. Also if after you’ve received your photos and link you decide you would like a website to host your photos etc, you will be charged a fee of $50 for a website. 

Clients interested in personalized property websites will only obtain one when booking photographs, 3D Virtual Tours and/or Real Estate Video together. If a photo shoot is purchased without a 3D virtual tour and/or Real Estate Video, a property website will not be included or provided complementary. When you receive just photos or non-media links that can not be published. If you do choose to want a property website site when booking just photos, there is a fee of $50 for the website. If you opt out of a property website after you have placed your order and received your photos and virtual tour links, there would be a fee of $30. 

RETURN OF PRODUCT

28 Photos prides itself on the quick turn around time to our clients. We assure that when booking services of photos and virtual tours, that your photos and virtual tour will be ready and available no later than the following morning (delivered be 11:59am) of the photo shoot. When booking videos, we will provide you with an edited video within 72 hours of your photo shoot. Please note that we do not provide raw video clips. We do not offer refunds on any products delivered. 

REMOVAL OF ADDITIONAL ITEMS

While photographing a residential or commercial space, the photographers main obligation is to turn on all lights, open any shades or curtains, and put down toilet seats. For amazing photos we do ask that the agent, homeowner or whomever has placed the order for photos remove trash baskets from kitchens and bathrooms, for health concerns.

3D Virtual Tours (Matterport)

Our 3D virtual tours are hosted and provided by the Matterport Platform. We do not have access or control over the final edits done by or on the Matterport Platform. We do provide a 6 months of hosting or until your listing is either leased or sold taken off of the market. Once it is sold, leased or taken off of the market, the virtual tour will be archived. If it is not sold or leased at the sixth month date, it will be archived. To re-host a 3D virtual tour afterwards is a small fee of $55, at which point will be made active for an additional six months or until leased, sold or taken off of the market. 

The matterport platform offers some very unique industry leading features. One being that of the 360 images. When doing a matterport tour, we will do that if the interior structure. For bookings other than luxury packages, we do not automatically include 360 images of the exterior. We have zero issues with doing that, however that needs to be mentioned and requested. 

as of August 1st, 2023, the cost to reactivate will go up from $45 to $55.

Virtual Staging / Virtual Rendering

We provide beautiful virtual staging and virtual rendering (building construction) for clients to showcase to their clients. When we photograph the property, we will immediately have the photos to be edited. Once they are edited, we will make the photos ready and available for you to view. Upon viewing them, you will pick the specific photos that you would like to have virtually staged or virtually rendered. You will provide ideas and/or samples of what the theme is that you are looking to go for, and will make note of anything else. Our editors will process the work and have them made available within the 24hours following your final photo selection.

Payment for virtual staging is $30 a photo and $100 for a rendering. You will be charged the fees to the card that was used to make the initial appointment once you have selected the photos you’d like staged or rendered.  If you need to make a revision, that can be made, however selecting a new photo to have staged or rendered to replace one already processed can be done, however that new photo to be staged or rendered will be charged. All sales are final, with no refunds 

2D Floor Plans

With our 3D virtual tours, we offer and provide 2D Floor plans. The floor plans are based on the virtual tour so the sizes and dimensions are not 100% accurate. 2D floor are an extra fee of $15 per floor which would be charged to the card that the original booking was made with. 

 

Saturday Photoshoots

While Monday through Friday may not suit everyone’s schedule, we offer Saturdays as an additional option, however the hours do vary. We do not do twilight photoshoots on Saturday but do offer morning and early afternoons from 9am – 2pm. Although we guarantee a next day delivery, if any questions or concerns arise after your photoshoot on Saturday, they will be promptly attended to on Monday morning for our office is closed on Sunday.

Authorization onsite

By agreeing to the terms and conditions upon receiving your booked appointment and payment, the agent or whomever requesting photography and/or aerial services gives full permission to 28 photos. This agreement is between 28 photos and the hiring consumer and the consumer gives the authorization on behalf of any homeowner, property management, person/entity, tenant or anyone else residing at the property as a resident or commercial occupant. 

Media Rights and Licensing:

Upon full payment of the purchase, the photographs will be issued from 28 photos and will become usable to the  consumer for that sale, lease, or short term rental. We do not allow for photos taken by us to be used in any other capacity, by clients, clients of our clients, or for other purposes (for example.. if you book for photos for a rental, you may not then use those for the sale of that home. Or if you hired 28photos to take photos of a remodel, you can not issue those images to the homeowner who wants to list the home for whatever reason.) Some media (photos, 3D virtual tours and video) would be used by 28 Photos promotions and portfolio. We do take that serious and will seek legal actions to remedy the situation. 

Real Estate Video:

28 Photos offer and provides real estate videos that will cover interior and exterior of your property. Please note this verbiage also applies to aerial videos as well, even if the client opts out of a real estate video and only wants an aerial video.  We will record clips that we will also edit. Please note that 28Photos do not release raw video or photo clips. Once the videos are recorded, we will have up to 72 hours to have the video produced and either sent via dropbox or if you have selected for a website, we will upload directly there. You will not receive an additional email notification of such. You will have up to 2 revisions to make on your video. If branded information is not provided, we will not add such. If branded information is provided (png files), we will add that to your video either the beginning or the end, whichever you request. We will also provide a branded version (if requested only) and an unbranded version (by default). If you have licensed music you would like to have added, you may provide that to us via email, if not then we will add our own licensed music. This 

Aerial Video Restrictions:

Our drone technicians/pilots are subject to the laws and regulations established by the FAA for aerial drones and therefore may not be able to fly lower than 50ft in some residential areas. Keep in mind in certain areas such as Miramar military airspace and Lindbergh field or any other airport or military field is a no fly zone. The Maximum altitude our pilots are legally allowed to fly is 400ft. If you book for aerial photos and/or video and we learn that the property you are requesting this for is in indeed a no fly zone or seeks additional wait or approved authorization to fly, you will be notified and a full refund of the aerial services will be sent back.

Additional Prices:

Return for reshoot of up to 7 Photos = $50

Reshooting 3D Virtual Tour = starting at $100

Virtual Rendering = $100 per image

Property Website (for just photo media) = $50

2D Floor Plan = $15 per floor

Cancellation = $50

All services are final upon complete payment.